VEOS PRIVACY POLICY

Last updated on July 31st, 2020

The VEOS Privacy Policy is designed to help you better understand the information we collect and the different ways we may use or share it. 

This policy applies to your use of the Veos services. By “Veos services,” we mean any of our website, developer tools, applications, or other products or services that link to this policy. Additional terms and conditions may also apply to your relationship with Veos, depending on how you choose to interact with us. Please read this entire policy to make sure you fully understand it. You should also be sure to carefully review other terms potentially applicable to your visit and your use of specific Veos services, and confirm that you understand and agree to them, before using the Veos services.

Veos, Inc. and our subsidiaries operate and support the Veos services from different locations around the world. When we say “VEOS” we’re referring to the relevant Veos entity identified for your region in the “How to Contact Us” section of the policy below. This Veos entity is responsible for providing the Veos services to you and is the controller of information collected under this policy.   

Please see “How to Contact Us” below to learn more about sending us any privacy-related questions or concerns you may have. 

 

Information We Collect

We generally collect information in three ways: (1) you voluntarily provide information to us, such as by making purchases, or signing up for email alerts, (2) we collect information automatically from your use of the Veos services, such as through cookies or our interactive solutions and other software, and (3) other parties, such as social networks, may provide information to us. Each of these methods is described in more detail below.

 

(1) Information You Provide

You may provide your personal information to us when you choose to use the Veos services. Because we change our offerings and features from time to time, the options you have to provide us with information also may change. Some of the most common examples of situations in which you may provide information to us include:

  • Licensing and downloading our interactive solutions;

  • Using the Veos services’ social features (see “When You Use Social Features of the Veos Services”);

  • Purchasing something from us or otherwise engaging in a transaction with us;

  • Signing up for email alerts or subscribing to receive other information from us;

  • Completing a survey;

  • Using a mobile device, such as a phone, to  use our applications; and

  • Contacting us for any reason, such as by email, including for technical support or customer service.

 

The specific types of information you may be able to provide us will often vary depending on the Veos services you are using and how you interact with them. 

If you’d like to make a purchase, we may ask you to provide billing information (like your card’s payment account number and expiration date) to enable the transaction. Sometimes we ask for other information like your phone number, postal address, billing address, and date of birth. We’ll also collect information when you choose to share it with us directly in any other way, including by sending it as part of a communication with Veos.

 

(2) Information We Collect Automatically

We collect some information automatically when you visit the Veos services. We typically aggregate this data and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals.  If a combination of information that we collect does identify you as an individual, we will treat the combined information as personal information.

We collect information automatically through technologies such as web browsers, cookies, log files, web beacons, and our back-end servers collect usage data transmitted from the Veos services. We use the information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud or misuse of our services, and conducting data analytics. The type of information that we automatically collect may vary, but generally includes:

  • Technical information about your computer, device, hardware, or software you use to access the Internet or our services, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system related specifications);

  • Usage information and statistics about your interaction with the Veos services, which may include the URLs of our websites that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, platform type, the application you used, how long you used and when, and other usage statistics;

  • Crash reports, which may be automatically generated when an application crashes and includes information about your system and the crash;

  • Information that facilitates a safer and more personalized experience, such as your display name or other user identification provided in connection with your application use, saved preferences, training progress, and device identifiers or usage information for authentication and fraud prevention purposes; and

  • The location of your device, such as may be derived from your device’s IP address.

Please note that if certain features on the Veos services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of the Veos services or others’ websites over time. These features are subject to those third parties’ privacy notices and policies.

 

Fraud Prevention:

Providing users with a fair, balanced, and competitive experience on the Veos services is extremely important to us. We strictly enforce prohibitions against hacking, stealing, and any other unauthorized or fraudulent activity on the Veos services. When you buy our products or services, or otherwise interact with the Veos on or through the Veos services, we may use a variety of fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about the application binary or your computer to detect fraudulent behavior, and may be provided by Veos or by third parties.

(3) Information We Receive from Others

In some cases, other parties provide us with information about you, or allow us to collect information about you. We generally collect information from other parties in four ways: (1) you interact with Veos using a service that is not controlled by us, such as a social network, (2) you choose to use a social feature of the Veos services, (3) you access Veos services through another party, such as a mobile device operator. In some cases, we are not able to control the amount or type of information that other parties, like social networks, make available to us. In those cases, we use only the data that we need to provide the types of services we think our users want and expect. Although we cannot control your privacy settings at those websites or how those other parties protect your privacy, once we receive information about you through those websites, we will treat it in accordance with this policy.

 

When You Interact with Veos on Third Party Services

When you interact with Veos on a website or app not controlled by Veos, that website or app may allow Veos access to certain information about you. For example, social networks may provide us with information from your profile on their services or other information that you agreed the social network or other party could provide to us.

 

When You Use Social Features of the Veos Services

When you choose to use some of the Veos services’ social features, you allow Veos to receive information about you from third parties (like social networks). Our social features promote and facilitate interaction among users, such as by allowing you and your connections to work together to meet a shared challenge presented by our application.

If you choose to use one of our social features, you may be asked to log into a social network through our application. The social network may then provide Veos with information such as your social network user ID, your profile picture, and the user IDs and profile pictures of your connections.

 

When You Access Veos Services through Other Parties or Devices

We may also receive information about you from the organizations that sell our applications. Those parties may provide us with information regarding your account or registration, but they do not give us your payment information. Because those organizations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your display name and user ID for those services, as well as device and region information.

 

How We Use and Share Information

As a general matter, we use and share the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and market the Veos services where we have an appropriate basis to do so.

 

(1) Use

We rely on several different legal bases to process personal information for the purposes disclosed in this policy. These often depend on the exact nature of your relationship with Veos, but common examples include: 

  • To support our legitimate interests, such as:

  • To communicate with you, respond to your requests, or provide you with updates and information;

  • To better understand our users and their preferences;

  • To personalize your experience, save your preferences, authenticate our users, and provide similar user-experience features;

  • To develop, deliver, and improve our products, services, and other offerings, some of which may be offered in partnership with other parties;

  • For security purposes; and

  • For internal purposes such as auditing and data analysis.

 

  • To provide services that are subject to terms you have accepted, such as enforcing our licenses, agreements, and terms of service, which may include reasonable monitoring to detect and prevent misuse or fraud, and otherwise protect and defend the Veos services.

  • When you give consent, which you can withdraw at any time.

 

  • To comply with legal obligations.

 

We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, enforce any applicable terms that govern your use of the Veos services, and maintain appropriate records to reflect our delivery of the Veos services to you. We periodically review the personal information we retain to determine whether continued storage is proper.

 

(2) Sharing

Service Providers. We share personal information with service providers that we’ve engaged to help support the Veos services by performing certain services on our behalf and under our instructions. For example, if you make a purchase on the Veos services, we’ll generally share your billing information with a third-party payment processor to enable your transaction. Other common examples include partners that assist with cloud storage, email marketing of products and services offered by Veos, and monitoring and securing the Veos services. These service providers are not authorized by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.

Affiliates. We may share personal information we collect with Veos, Inc. subsidiaries to support the Veos services worldwide. 

Marketing Partners. We may share certain limited information, such as device identifiers, with marketing partners for purposes of executing and optimizing campaigns, and gauging the effectiveness of advertising and other marketing strategies solely on Veos's behalf.

We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.

 

Your Choices and Controls

We seek to provide you with meaningful choices about the personal information you share with Veos, as well as the ways we may use or share that information.We’ll generally only ask you for personal information that is necessary to provide the Veos services you request. You can choose not to give us personal information we request, but if you decide not to, you may not be able to access certain parts of the Veos services and some features may not work as intended.

We may also seek your prior consent to process your information in certain ways. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and may withdraw your consent at any time. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.    

Other examples of your choices include:

  • You can browse our website without providing any personal information. We may collect some limited information automatically, as described above.

  • You may opt out of receiving our marketing messages at any time by using the opt-out mechanism provided in the message.

  • You can change your privacy settings on other parties’ websites, such as social networks, which will stop or limit our receipt of information from those other websites. You also may choose not to use social features we make available. If you choose to use these features, you should refrain from posting personal information that will be visible to others, such as including your email address in a forum or during a chat.

  • You may change your browser settings or take other steps to block, manage, or delete cookies. Not all of our websites and online services currently respond to browser “do not track” signals, so you will need to use your browser settings to effectively manage cookies. In some cases, blocking or disabling cookies may cause our websites and applications not to work as intended and some features may not be available.

  • You can limit interest-based advertising by opting out at www.aboutads.info/choices/ or www.networkadvertising.org/choices/. If you are located in Europe, more information is available at www.youronlinechoices.eu/.

You may also exercise and amend your choices by sending an email to us as detailed in the “How to Contact Us” section below.

EEA and UK Residents. If you are an EEA or UK resident, you may have the right to access your information, the right to correct your information, the right to request deletion of your personal information, the right to request restricted processing of your personal information, the right to a portable copy of the personal information you have provided, and the right to object to processing of your personal information, such as for direct marketing. For more information about exercising these rights, send an email to the address specified in the “How to Contact Us” section below.

EEA and UK residents may contact Veos’s data protection officer with any questions or concerns about our handling of personal information at contact@Veos.site. EEA and UK residents also have the right to lodge a complaint with a data protection authority if they have concerns about Veos’s handling of personal information.

California Residents. If you are a California resident and are not a job applicant, employee or employee of another company interacting with us in your job, you have the right to ask us what personal information we have collected and shared about you, the right to request deletion of your personal information, and the right not to be discriminated against for exercising any of these rights. For more information about exercising these rights, send an email to the address specified in the “How to Contact Us” section below.

Sales of Information. Veos only uses the personal information we collect to help provide, support, and improve the Veos services as described in this policy, and we do not sell this information to third parties.  

 

How We Protect Information

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing.

 

Children’s Privacy

The Veos services are intended to be appropriate for general audiences and are not directed to children (usually considered to be under 13, depending on where you reside). Veos does not intentionally collect personal information from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act (“COPPA”).

We may ask you to provide age-related information in order to help us comply with laws like COPPA. For example, we may request your date of birth to determine whether COPPA requires us to obtain verifiable parental consent from your parent or guardian before allowing you to access our applications in the Veos services.

If a user indicates they are a COPPA minor, we’ll require that user to complete a parental approval process before continuing to access the relevant Veos services. This process is designed to notify parents that their child has requested access to the Veos services, inform them about Veos’s privacy practices, offer them the opportunity to approve Veos’s collection and use of their child’s information as described in this policy, and describe the controls that we make available to them. 

 

Transfers of Information

Veos is a company with operations around the world. By using the Veos services, you acknowledge and agree that your information may be processed outside your country of residence, including in other jurisdictions (like the United States) that may have different data protection frameworks than your region. To learn more about the Veos entity responsible for operating the Veos services in your region, see “How to Contact Us” below.

We’ve implemented and maintain a framework consistent with applicable law and this policy for transfers of information outside the country of collection. For example, when we transfer personal data collected in the European Union to locations outside the European Economic Area, we rely on transfer mechanisms adopted by the European Commission to help establish adequate safeguards, like Standard Contractual Clauses. We may also need to transfer your information to provide the Veos services to you in accordance with our existing agreements with you, such as the Terms of Service. 

 

Updates to Our Privacy Policy

This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the top of this policy when this policy was last updated. Please review this policy every time you access or use the Veos services to make sure that you have reviewed the most recent version.

 

How to Contact Us

If you have general questions or concerns about the Veos services (such as application-related issues, bugs or other technical problems, payment matters, or content and entitlement issues), please contact contact@veos.site.

To learn more about Veos’s privacy practices or this policy, please email your questions to contact@veos.site or send them to us via postal mail (marked “Attn: Legal Department”) at the appropriate address listed below. The Veos entity identified below is responsible for providing the Veos services to your region and is the controller of personal data collected under this policy.